Effective Date: April 17, 2026
Thank you for shopping at Amole Soap. We take great pride in our handcrafted products and want you to be completely satisfied with your purchase. However, due to the personal and hygienic nature of our artisanal soaps, we have established the following policy:
1. Returns
- Hygienic Restriction: For health and safety reasons, we cannot accept returns on soaps that have been opened, used, or removed from their original packaging.
- Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 14 days from the date of delivery to initiate a return request.
2. Damaged or Defective Items
If your order arrives damaged during transit or if you receive the wrong item, we will make it right!
- Please inspect your order upon arrival and contact us immediately at amole.info@gmail.com.
- Include your order number and a photo of the damaged product/packaging.
- We will send a replacement at no additional cost to you or issue a full refund.
3. Refunds
- Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item (unless the item arrived damaged or incorrect).
- Shipping costs are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.
6. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us:
Amole Soap Email: amole.info@gmail.com Location: California, USA